Citizen Charter

 Our Motto To Know Us Better

This charter seeks to provide a framework which enables our users to know services available in our Hospital

This is a Medical College and Hospital for teaching, education and multispecialty patient care hospital

We insist that all our patient/relative receive courteous and prompt attention.

Location

It is located at NH 8 Village Kaliwas, Tehsil Nathdwara and District Rajsamand Rajasthan.

General Information

Faculty, nursing staff and beds

OPD Services in various specialties:

Medicine & allied Specialties

• General Medicine

• Paediatrics

• Tuberculosis & Respiratory Disease

• Dermatology, Venereology & Leprosy

• Psychiatry

Surgery & allied Specialties

• General Surgery

• Orthopaedics

• Ophthalmology

• Oto-rhino- laryngology

Obstetrics & Gynecology

• Obstetrics Gynecology

Super-specialty

• Neurosurgery

• Urology

• Nephrology

• Oncology

• Cardiology

In OPDs specialists are available for consultation.

OPD services are available on all working days excluding Sundays from 8.00 a.m. to 4.00 p.m. from Monday to Saturday.

Services

• Reception

• Registration Counter

• Spacious OPD Complex each for every specialty with good seating arrangement for Doctors, waiting hall for patients and relatives

• Indoor wards – clean, well equipped and manned

• Operation Theater Complex

• 24 x 7 Casualty Services

• ICU,ICCU,SICU,NICU,PICU,HDU,BURN ICU,ORTHO ICU,RICU

• Medicines to Indoor and OPD Patients

• X-ray

• Ultrasound

• C.T. Scan

•  MRI

• Mammography

• Color Doppler

• 2 D Echo

• Special Procedures in imaging modalities.

• Central Clinical laboratory working 24 x 7 for
  • Biochemistry
  • Pathology
  • Microbiology

• Blood Bank 24x7

• Medical Stores

• PET CT Scan

• PSA Facility(Oxygen Plant)

• Kitchen - Very good quality food

• Laundry

• Cafeteria – Available 24 x 7 for staff, patients and their relatives

• Mortuary facility available 24x7

• Bio- Medical waste Management

Laboratory Services

Routine :- Laboratory Services are provided in the field of (as available)

• Bio-chemistry

• Microbiology

• Hematology

• Cytology

• Histopathology including FNAC

• Molecular Lab

There is a Central Collection Centre for receiving and collecting various specimens for testing. The timings for receiving specimens are at OPD- 8:00 a.m to 4:00 p.m & IPD-Round the clock.

Emergency: - Emergency Laboratory Services are available 24 hours for limited tests relating to clinical Pathology, Bio-chemistry, Microbiology and Radio-diagnosis.

Casualty & Emergency Services :-

All Casualty Services are available round the clock.

• Duty Doctor is available round the clock.

• Specialist doctors are available on call.

• Emergency services are available for all specialties as listed in the OPD Services.

Operation theatres

Operation Theatres functions round the clock. In serious cases, treatment/management gets priority over paper work like registration and medico-legal requirements.

The decision rests with the treating doctor.

Indoor Patient Services

• All wards provide indoor patient care.

• Emergency wards admit emergency cases medical and surgical problems.

• There is a 45 bedded Intensive Care Unit for the care of seriously ill patients.

• There are 3 labour rooms for conducting deliveries round the clock.

• Nurseries provide necessary care to the new-borns – normal as well those born with the disease.

• All indoor patients receive treatment under the guidance and supervision of Senior Doctors.

• Outside office hours, treatment is given by the doctor on duty and specialists are available on call.

• Diet is provided to all patients in all wards.

• Visitors are allowed only between 11.00 a.m to 1.00 p.m. & 4.00 p.m to 6.00 p.m.

Other Facilities

Other facilities available include -

• Drinking Water

• Wheel chairs and trolleys are available in the OPD and casualty

• Two Ambulances are available to pick up patients from their places (on payment of nominal charges) and also for discharged patients.

• Public Telephone Booths are provided at various locations.

• Stand-by Electricity Generators have been provided.

• Chemist Shops are available in the campus.

• Canteens for patients and their attendants are available.

• Lifts are available for access to higher floors.

• Adequate toilet Facilities for the use of patients and their attendants are available.

• Suggestion boxes are provided at various locations.

Enquiry, Reception and Registration Services

This counter is functioning round the clock.

Location guide maps have been put up at various places in this hospital.

Colour coded guidelines and directional signboards are fixed at strategic points for guidance.

Telephone enquiries can be made over telephone numbers